What happens when a tech company starts talking about emotional intelligence? Before his first training, Tombola’s HR Manager, Paul Cheetham’s reaction:

“我希望这门课程不是坐在圈子里,分享情感故事的人。”

在EQ的一年中,首先是该课程超出了他最疯狂的期望:“我发现这次会议是个人的转型。我一生中第一次有意识地意识到我有能力积极选择自己的思考,感觉和行动 - 现在看来很简单。我怎么不知道?这真的让我睁开了眼睛。”

And another surprise met him back at the office. As he started meeting with colleagues and sharing what he learned about EQ with the team at tombola, he found a surprisingly high level of receptivity. People wanted to engage with emotions, and learn more about emotional intelligence.

汤姆博拉是一家生产在线娱乐软件的市场领先的英国技术公司,似乎不太可能在工作场所接受情商。但这是一家已经非常熟悉创新和思考的公司 - 正如我们将看到的,这并不是他们第一次接受情感来创造价值。

Taking the Risk to Talk Emotions In Tech

随着它看起来将其业务提升到一个新的水平,Tombola正在在工作场所投资情商。这是结合技术和情感专业知识的方式,以及为什么对公司来说是自然的举动。

汤姆博拉,,,,the number one bingo site in the UK, Spain and Italy, knows that times are changing.汤姆博拉,,,,owned by CEO Phil Cronin, was born out of his family business, Edward Thompson. Founded in 1867, Edward Thompson, was, at its peak, the world’s biggest producer of paper bingo tickets. But seeing the potential of online gaming, Mr. Cronin created汤姆博拉in the late 1990s to blend the fun, entertainment and community spirit of bingo with the power of cutting edge, online technology.

Now with annual revenues of over £70m and 450 employees based in the UK, Milan, Madrid, Gibraltar and most recently Copenhagan, tombola is expanding fast. Why? A huge part of its success is due to its strategy to have a safe play, value for money and an affordable approach for its customers. This, allied with its family values and its culture of encouraging staff to ’do the right thing,’ makes tombola stand out in an often maligned online gaming industry.

因此,即使对于游戏技术业务而言,情绪智力似乎很不寻常,但它实际上是Tombola价值观的自然扩展。成为一家拥有诚信,乐趣和透明度社区的公司,投资员工的情感福祉是正确的选择。

And this decision is not only the right thing to do – it’s good business.

How Emotional Intelligence in the Workplace Makes Good Business Sense

什么是情绪智力或等式?这真的是一项投资,带来了可衡量的企业回报?

简而言之,情绪智力变得更加聪明。这是能够对自己和他人的情绪做出适当反应并做出适当反应的能力。并根据不断增长的研究,,,,it’s more predictive of performance at work than both IQ and technical expertise. So, yes, it impacts the company’s overall success. Here’s how Paul Cheetham puts it:

“无论某人的技术技能是什么,无论是这样,项目管理,营销等 - 情感仍然在您如何提供这些技能方面发挥着重要作用。而且,如果您没有正确的情感组成部分,无论您在技术上有多出色,那么您就不会尽可能成功。”

And the research backs this up: EQ is twice as predictive of performance as IQ, and a better predictor than employee skill, knowledge, or expertise.

When it comes to developing the skills of emotional intelligence, though, there is a catch. The line blurs between work life and home life.Emotions that stem primarily from a situation outside of work still have a huge impact on that person’s performance at the office. So investing in emotional intelligence in the workplace means having a willingness to go beyond work matters – or rather, to rethink the relationship between an employer and its employees. The good news is that for tombola, this shift aligns perfectly with the company’s values:When we employ people here at tombola, we employ the whole person,” Paul told me,“我们正在雇用人类,而不仅仅是'开发人员','营销主管'或'聊天主持人'。他们将是一个独特的人,具有自己的风格,背景,个人情况,技能和经验。我们的愿望是尽可能充分理解我们的人民,使他们成为自己的最佳自我。”再一次,对员工的投资既是正确的事情,又对整个组织有好处:“幸福的人越有效,他们在工作越有效,他们就越有可能留下来并参与。”

According to Paul, it all starts with a willingness to tune into emotions:“To have that strong, vibrant and resilient culture within our business, we want to help people understand that feelings are important. Emotions are signals that are telling us something and that if they are ignored, then we are missing out on vital data that will help us make an optimal decision.”

这就是为什么这样的组织喜欢FedEx,,,,现代,,,,Amadori,,,,Servrxand更多的已经为其员工投资了情商 - 取得了显着,可衡量的结果。And why even a highly technical organization like tombola is making the leap, too.

But how do you get technical people to be open to talking about emotions? Having a clear framework for how to measure it and put it into action, based on research and driven by data, is a great place to start.

How to Frame the Topic of EQ for Technical Audiences

“ Tombola是一个技术组织。我们设计了自己所有的在线游戏,因此我们拥有大量的软件开发人员团队,并为人们提供支持。” Paul说。“六秒钟的现金网赌钱网站模型确实有所帮助,因为它将情商变成了SEI和K,C,C,G模型更具技术性,更具体的东西。”

The Six Seconds K, C, G Model是将情绪智力置于行动的框架,并将其分为三个支柱或追捕。know Yourself,Choose Yourself, andG我自己。是关于becoming more aware (noticing what you do), more intentional (doing what you mean), and more purposeful (doing it for a reason).Within each part, there are skills, or competencies, that help you be more effective in that area. TheSEI,六现金网赌钱网站秒钟的情商评估,提供了有关这3个追求和驱动它们的8个EQ技能的数据。

After Paul got back from the EQ Assessor certification, where he learned about the SEI andSix Seconds’ suite of toolsfor sharing EQ, he started working with a small group of employees that he knew well. He had them take the SEI and debriefed them on their Leadership Reports, which provides feedbacks on these 8 skills of EQ and life outcomes like relationships, effectiveness, wellbeing, and quality of life. He also used other tools, likeT, F, A cards(阅读更多有关here)and Brain Brief Profiles, a tool for learning about one’s strengths and challenges. After he saw that first group, word began to get around the office about EQ, and other people came to speak to him about how they might benefit from insight into their emotions.

他与人们讨论了一系列主题,从工作中的分歧或问题到他们面临的个人挑战。Tombola对照顾员工的整体方法意味着他们提出的任何问题或问题,他都可以帮助他们提出自己的具体行动,以提高他们最好地应对情况的能力。现金网赌钱网站六秒钟的模型和工具提供了一个框架来查看这些不同的EQ概念。

例如,了解自己是关于自我意识 - 清楚地看到自己的感受和做。我们所有人一直都会感受到情感。但是,识别自己的感受以及他们在影响我们的思想和行动中所扮演的角色的能力通常决定了我们如何有效地管理自己和情况。为了解决这个概念,保罗发展了自己的情感快速规模,这是我们能够识别出我们的感受的速度。“ EQS量表确实来自我与正常,日常互动和进行EQ教练的人打交道的经验。您会看到能够真正理解和表达自己的感受以及与他人合作的成功的人。EQS提供了一个清晰的框架,概述了识别情绪的速度和技巧如何确定您如何管理情况。方程式的伟大是,无论您在何处,您都可以通过实践来变得更好。”

检查一下,您可以通过填写下面的表格来免费下载它。

And this is only one of the tools that Paul uses to integrate emotional intelligence in the workplace. The nature of emotions is that everyone brings their own experiences and challenges, and within Six Seconds’ larger framework for EQ, there are many tools for working with all different aspects of emotional intelligence.

How To Invite Technical People to Talk About Feelings

保罗通过在Tombola的EQ教练,意识到人们面临与情感有关的各种挑战。虽然一个人可能真的在努力识别任何情绪,但另一个人可能经历了生活中的艰难时期并感受到强烈的情绪,而另一个人可能会意识到他们与项目中的某人一起工作,但需要帮助弄清楚如何改变动态。A key to the success so far, Paul explains, is using these powerful but easy-to-understand frameworks for EQ concepts. For example, take the basic step of explaining feelings, which Six Seconds calls enhancing emotional literacy:

Paul says that when he’s describing what emotional literacy is, he likes to start with the basics: “I ask the person to describe literacy and then add in the emotional element. Essentially, it is knowing the word for the feeling, being able to describe what it means, and then contextualise it based on past experiences. Once an emotion is identified it enables people to understand it when they come across it in the future.” The more accurately and specifically someone can recognize an emotion, like feeling overwhelmed for example, the more effectively they can respond. Then Paul uses thePlutchik modelto help that person develop a more nuanced emotional vocabulary. Reading about thepower of naming emotions带来有正确的词来描述我们的感受的潜力。

另一个例子:

在面临挑战或逆境的人中,他们经常需要帮助exercising optimism.保罗喜欢使用马丁·塞利格曼(Martin Seligman)的乐观模式,称为3 ps。“我会问他们如何pErmanent是他们面临的挑战。它会结束还是永远?然后我问p真是。是在他们的生活的一个领域中受到影响还是许多地区(通常不是所有领域)?人们经常也感到powerless in certain situations but we explore what steps people can take, even if they give just a small measure of control. Exploring the situation using this model helps people take a rational, practical way of dealing with the adversity with a more optimistic mindset.

One final example:

Sometimes a situation or interaction doesn’t go as planned, or someone feels卡在思想或行为模式中that isn’t serving them. Paul often usesT, F, A cards为了帮助人们将局势分解为较小,更易于管理的部分 - 驱动冲突或模式的特定思想,感受和行动 - 并在下次获得想要的结果时看到他们可以做些不同的事情。

这些简单的资源为人们提供了练习情商的工具。“有时给人们一个简单的模型或工具确实可以帮助他们,因为它将其变成更实用的东西。然后,每当他们体验到这种感觉或发现自己处于类似情况时,他们都会想象Plutchik模型或Emotsoscope的感觉图,或者浏览3 ps,或者拔出T,F,A卡并进行整个过程识别模式。”

Emotional Intelligence in the Workplace: What’s Next?

Helping people through 1 on 1 coaching sessions is just one way to instill a culture of emotional intelligence in the workplace. As tombola grows and expands, they are looking at how to integrate emotional intelligence into their leadership programs, whichFedEx Express取得了巨大的成功

保罗说:“目标是将EQ嵌入为日常的,常规的练习和讨论的话题,因此人们可以公开,诚实地表达自己的感受,但是在人们拥有共同的词汇和理解的背景下真的很好奇。”

就像从印刷的宾果卡转变为在线游戏一样,这是一种显示多功能性和前瞻性思维的转变一样,在工作场所文化中注入情商的转变是一种创新的举动,以最大程度地提高性能。在当今的业务环境中,这种思维比以往任何时候都更为重要。

“I really do believe that EQ should be at the heart of what we do.”

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